Look for ways to eliminate uncertainty by anticipating people's concerns Make it apparent that we really like helping them achieve positive outcomes.
Avoid jargon and technical terms when possible When no other word will do, explain technical terms in plain English.. Feel free to let me know if you other concerns People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge.. Amongst the type of tasks you can choose from are Create Sales Receipts, Enter Bills, Write Checks and View Finance Charges.
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• Be a good listener When people post very general questions, take a second to try to understand what they're really looking for.. A wall of text can look intimidating and many won't read it, so break it up It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.. We do that with the style and format of our responses Here are five guidelines: • Keep it conversational.. You just can’t download them to QuickBooks 2012 Hello Inet Arlington, I'm here to help.
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When answering questions, write like you speak Imagine you're explaining something to a trusted friend, using simple, everyday language.. If you're using a product affected by the service discontinuation (QuickBooks Payroll Service, Live Support, Online Backup, Online Banking, and other services through the QuickBooks 2012 software) and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.. Stick to the topic and avoid unnecessary details Break information down into a numbered or bulleted list and highlight the most important details in bold.. If you switch Guide Me off, you'll be able to see the entire layout and options available.. Then, provide a response that guides them to the best possible outcome • Be encouraging and positive.. Let's make sure first that your computer meets the your software needs Once you're done verifying, you can then begin downloading and installing your QuickBooks 2012 through this link: Note: QuickBooks 2012 is no longer a supported version of QuickBooks.. • Be clear and state the answer right up front Ask yourself what specific information the person really needs and then provide it.. • Be concise Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines.. When you install QuickBooks Pro and choose to setup a New Account, you are taken through a setup wizard which first requests your tax registration details and a category for your area of business. 5ebbf469cd
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